Returns & Exchanges

We want you to be happy with your order. Please read the conditions below — because of how our products are sourced and shipped, these terms are firm.

Timeframes

• Damaged or defective items: contact us within 48 hours of delivery so we can file a claim with the carrier. Reports made after that window cannot be honored.
• Returns or exchanges: you must notify us with your reason within 14 days of delivery. Requests outside this window cannot be accepted.

Condition requirements

• Items must be in original factory condition, in the original manufacturer's box, and packed exactly as they arrived.
• Please do not glue, modify, or repair any parts without our authorization. Items that have been glued or modified, or returned without the original box, cannot be accepted.

Shipping charges

Shipping and handling costs are non-refundable, except when we shipped the wrong item. In that case we'll cover return shipping and send the correct item, or issue a full refund if it's unavailable. Please report an incorrect item within one week of delivery.

Refused or undeliverable packages

Packages that are refused, unclaimed, or undeliverable will be canceled and refunded, less the original shipping cost.

How to start a return

Email sales@ultimategarageeventstx.com with your order number and the reason for the return, and we'll guide you through the next steps.